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Frequently Asked Questions

Clear answers about participation, rewards, wallets and partner access.

Who can use VowRewards?

Users and approved merchant, school, employer and sport partners can use the portal appropriate to their role, subject to programme availability.

Are rewards guaranteed?

No. Eligibility, amount, approval, blockchain confirmation, redemption and cashout depend on programme rules and operational review.

Do I need to share my private key?

No. Never share a private key or recovery phrase with VowRewards or any partner.

How does a partner start?

Submit the partner onboarding form with programme goals. Approval, technical readiness and legal requirements are assessed before a pilot.

Where can I get help?

Use the support options in your portal or email support@vowrewards.co.za.

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